Terms and Conditions
Confirmation and payment
Upon confirmation of your order by Petal and Peach, a binding contract exists.
All baked goods are to be collected from Wellington Point in the Redland Shire unless previously agreed otherwise. Collection is strictly by appointment.
Every cake is handmade, from scratch. As such, no two cakes will ever be exactly the same. Photographs of previously completed cakes are to be used as a general guide only.
Cancellations and Refunds
Refunds are not provided for cancellation.
Change of Date
If a change of date is requested and available 12 weeks or longer before your original collection date, all paid monies are fully transferrable.
Any requests to change the collection date within four weeks of original collection date will result in paid monies being forfeited.
We take great care in ensuring our cakes are packaged
safely and correctly. Petal and Peach takes no responsibility for damage
to your cake after it leaves our premises due to an accident, your negligence
or the negligence of others, willful damage, personal alterations or failure to
follow our recommendations.
Allergies and Special Dietary Requirements
Due to the small size of our kitchen, all of our equipment and tools have at some point come in to contact with gluten, nuts, seeds, soy, dairy and eggs. If you have an allergy or special dietary requirement, we would advise that it would be safer not to purchase one of our cakes.
Last minute changes
We will do our best to accommodate any last-minute changes. Please be aware that this may incur a cost due to loss of already completed work or the addition of items on your cake or size. If changes are unable to be made or the cost is unacceptable to you, the original contract still stands and all above stated terms and conditions apply.
Cakes are packaged in appropriate travel boxes and delivered via passenger vehicle. Petal and Peach will liaise with your venue coordinator to schedule an appropriate delivery time based around on-site facilities, particularly access to refrigeration. Repair kits are carried at all times in order to repair any minor damage that may occur during transportation. In the event of a major accident where the cake/sweet items are totally and irreparably damaged, you will be issued with a full refund. Petal and Peach takes no responsibility for damages that occur at your nominated venue once the cake has been delivered. In the event we are required to repair a damaged cake, a call out fee of $200* will be charged (Brisbane CBD and surrounds).